Privacy policy

Last Updated: January 22, 2026

At BrainBouncers.com (“Website,” “we,” “us,” or “our”), operated by [Your Legal Business Name / Sole Proprietorship Name], Karachi, Sindh, Pakistan, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website, complete our questionnaire, purchase a plan, join our support group, or use any of our Services.

By using the Services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Website or Services.

1. Information We Collect

We collect the following types of information:

Personal Information You Provide Directly

• Name (required for questionnaire and account)
• Email address (required for account, recommendations, access, and communications)
• Telephone number (optional – only if you provide it for SMS reminders or support)
• Answers to the 15-question questionnaire (10 best-practice + 5 KYC questions, including relationship status, parenting status, goals, past attempts, preferred help type)
• Payment information (handled securely by our third-party processor – we do not store full card details)
• Any messages or information you send via contact form, support emails, or group chats

Automatically Collected Information

• Device and browser information (IP address, browser type, operating system, device ID)
• Usage data (pages visited, time spent, links clicked, questionnaire progress)
• Cookies and similar technologies (for site functionality, analytics, and preferences)

From Third Parties

• If you join our Discord/Telegram support group: your username, profile info, and messages (governed by those platforms’ privacy policies)
• Payment processor data (confirmation of successful payment, transaction ID – no card details)

2. How We Use Your Information

We use your information to:

• Provide and improve the Brain Bouncer program (personalized recommendations, module access, progress tracking)
• Send you access instructions, 12-hour unlock reminders (email/SMS if phone provided), and important updates
• Process payments and fulfill purchases
• Communicate with you (support queries, program tips, success stories)
• Analyze usage to improve the Services
• Prevent fraud, abuse, or unauthorized access
• Comply with legal obligations

We do not sell your personal information to third parties.

3. Sharing Your Information

We may share your information with:

• Service providers (payment processors like Stripe, email services like Mailchimp/SendGrid, video hosting like Vimeo, analytics like Google Analytics – all bound by strict confidentiality)
• Support group platforms (Discord/Telegram) – only what you choose to share there
• Legal authorities if required by law, court order, or to protect rights/safety

We do not share your questionnaire answers or personal recovery details with anyone outside our team unless you explicitly consent or it’s legally required.

4. Data Storage & Security

• Your data is stored on secure servers (hosting provider with encryption, firewalls, etc.)
• We use industry-standard security measures (HTTPS, secure payment gateways)
• Data is retained only as long as necessary: account data while active + 2 years after last activity for legal/tax reasons; anonymized analytics longer
• If you delete your account, we remove identifiable data (subject to legal retention requirements)

5. Your Rights & Choices

Depending on your location, you may have rights to:

• Access, correct, or delete your personal data
• Opt out of marketing emails (unsubscribe link in every email)
• Withdraw consent for optional data (e.g., phone number)
• Request data portability

To exercise these rights, email us at support@brainbouncers.com. We will respond within 30 days (or as required by law).

You can:

• Opt out of cookies via browser settings (note: some features may not work)
• Stop SMS reminders by replying STOP or contacting support

6. Children’s Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect data from children. If we learn we have collected such data, we will delete it immediately.

7. International Data Transfers

As we operate from Pakistan, your data may be transferred to and processed in other countries (e.g., US-based service providers). We ensure appropriate safeguards are in place.

8. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted here with a revised “Last Updated” date. Continued use after changes means you accept the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: Email: support@brainbouncers.com

We take your privacy seriously and are here to help.

Thank you for trusting BrainBouncer with your journey.